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Frequently Asked Questions

Find answers to common questions about your visit

Visitor Guidelines

Please Do

  • Supervise children at all times
  • Wear socks in designated play areas
  • Use designated eating areas only
  • Take photos for personal use
  • Respect other visitors
  • Follow staff instructions

Please Don't

  • Leave children unsupervised
  • Bring food/drinks into exhibit areas
  • Run in indoor spaces
  • Use flash photography
  • Remove items from exhibits
  • Play loud music/videos

Common Questions

General Questions

Most families stay 2 to 4 hours. However, as long as the child is having fun and the museum is open

Yes, with adult supervision

See event guidelines for approved items.

Walk-ins are welcome during regular hours, but we recommend checking our website or calling ahead during peak times (weekends and school holidays) to ensure availability. Group visits (15+ people) require advance booking.

Yes, same-day re-entry is allowed. Please keep your receipt or wristband and inform staff when leaving. Members can visit unlimited times on separate days.

Food & Amenities

Yes, must be booked in advance Food guidelines provided on-site.

Yes, we have a quiet, comfortable space for nursing mothers and families with infants. Please ask staff for directions to this area.

Yes, we have baby changing stations in both restrooms. Our facilities are clean and well-maintained.

Yes, we offer free parking for all visitors. Parking is available on-site and is complimentary with admission or membership.

Accessibility & Special Needs

Yes, Mindscapes is wheelchair accessible. All indoor exhibits are on ground level, and we have accessible restrooms. Our Naturescape Garden has paved pathways suitable for wheelchairs. Please contact us in advance if you have specific accessibility needs.

Yes, we welcome children of all abilities. We have quiet spaces available for sensory breaks, and our staff is trained to assist visitors with special needs. Please contact us before your visit to discuss specific accommodations we can provide.

Yes, strollers are allowed in the museum. However, space may be limited in some exhibit areas during busy times. We recommend using compact/umbrella strollers for easier navigation. Stroller parking areas are available near exhibits.

Safety & Policies

We follow all local health guidelines and maintain enhanced cleaning protocols. Hand sanitizer stations are available throughout the museum. Our current policies are updated on our website. Please check before your visit for the most current information.

Yes, photography for personal use is allowed and encouraged! Please be respectful of other families and avoid flash photography. Professional photography or videography for commercial purposes requires advance permission.

Our staff is trained in basic first aid and we have a first aid kit on-site for minor injuries. In case of serious injury or illness, we will immediately contact emergency services. Please ensure we have your emergency contact information when you arrive.

Found items are kept at our front desk for 30 days. Please contact us as soon as possible if you've lost an item. We are not responsible for lost or stolen belongings, so please keep valuables with you at all times.

Programs & Events

Yes! We offer several birthday party packages with exclusive access to exhibits and our Naturescape Garden. Packages include admission for party guests, dedicated party space, and can be customized with add-ons like catering and entertainment. Learn more about birthday parties.

We offer several educational programs including field trips for schools, after-school activities, workshops, and holiday camps. All programs are STEAM-aligned and designed for ages 5-11. View our programs.

If you plan to visit more than 2-3 times, membership offers excellent value! Members enjoy unlimited visits, guest discounts, priority event access, and exclusive member hours. Family memberships start at ₦150,000 for 6 months. Learn about membership.

Yes, we offer private event rentals for corporate events, family gatherings, and special celebrations. Our Naturescape Garden can accommodate 400-500 guests for outdoor events. Learn about private events.

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